Terms and Conditions
Welcome to Richmen Forex. By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.
1. General
- Booking Timings 10:00 Am to 6:00pm, Bookings made after 6:00 PM will be processed at the next working day’s rate after 10:00 AM.
- Bookings made on Sundays and company holidays will be processed at the next working day’s rate after 10:00 AM.
The website https://richmenforex.com (“Website”) is owned and operated by Richmen Forex, a registered and licensed money exchange and remittance service provider.
These Terms apply to all users of the Website, including without limitation users who are browsers, customers, and contributors of content.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use our services.
You agree to provide accurate, current, and complete information when requested.
3. Services Offered
Richmen Forex provides the following services:
Buying and Selling of Foreign Currency
International Money Transfers
Travel Forex Cards
Travel Insurance (via third-party partnerships)
Currency Rate Information
All services are subject to regulatory compliance and availability.
4. Use of the Website
You may not misuse the Website in any way, including for unlawful, fraudulent, or malicious purposes.
The content on this Website is for informational purposes only and may be updated or changed at any time without notice.
You are responsible for maintaining the confidentiality of your account and for all activities under your account.
5. Exchange Rates and Pricing
Exchange rates displayed on the Website are indicative and subject to change based on market conditions.
Final rates will be confirmed at the time of transaction.
We reserve the right to apply a service fee or markup which will be disclosed during the transaction process.
6. Order and Payment Terms
Orders for forex and remittance services are processed only after receiving all required documents and successful payment.
We may cancel or reject any order at our discretion if it violates compliance policies or fails due diligence checks.
7. Cancellation and Refund Policy
Once a forex or remittance transaction is processed, it may not be canceled unless permitted by law or RBI regulations.
Refunds (if applicable) will be processed in accordance with RBI guidelines and may take 5–7 business days.
8. Compliance and KYC
All transactions are subject to Know Your Customer (KYC), Anti-Money Laundering (AML), and RBI regulations.
Customers must provide valid ID, PAN, and other documents as required for compliance.
9. Third-Party Services
We may integrate with third-party providers (such as banks, payment gateways, or insurance providers). We are not responsible for the quality or availability of their services.
You agree to be bound by their terms when using such services.
10. Intellectual Property
All content, trademarks, logos, images, and software on this Website are owned by or licensed to Richmen Forex and protected by intellectual property laws.
You may not copy, reproduce, or distribute any part of the Website without prior written permission.
11. Limitation of Liability
Richmen Forex will not be liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use the Website or services.
We do not guarantee the uninterrupted or error-free operation of the Website.
12. Indemnity
You agree to indemnify and hold Richmen Forex and its affiliates, officers, and employees harmless from any claims, liabilities, or expenses arising from your use of the Website or services.
13. Modifications
We reserve the right to update or modify these Terms at any time. The latest version will always be posted on this page. Continued use of the Website after changes constitutes your acceptance of the new Terms.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.
